Returns & Exchanges

At Mozaico, we stand behind the craftsmanship of our hand-cut mosaic art and offer a 30-day money-back guarantee to ensure your complete satisfaction with your home decor. If your piece doesn't perfectly fit your space, we are committed to making the return or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully repack the mosaic in its original mesh and protective padding to prevent any stone displacement or damage during transit.

• 3.
  Shipping and Tracking

  Affix the provided return label or use a tracked shipping service to send the item back to our studio, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our artisans inspect the returned piece to confirm it is in its original condition, we will process your full refund or ship your chosen exchange item within 5-7 business days.